Ringkasan Penilaian SERVQUAL
Total responden: 10 orang
Tangible
★ 4.60
92% · 20 jawaban
Reliability
★ 4.60
92% · 10 jawaban
Responsiveness
★ 4.50
90% · 20 jawaban
Assurance
★ 4.00
80% · 10 jawaban
Empathy
★ 4.30
86% · 10 jawaban
Skor Keseluruhan
★ 4.40 / 5.00 (88%)
Kualitas layanan: 88%
Analisis Sentimen Saran
5
Positif
50%
5
Netral
50%
0
Negatif
0%